James Mason Fox told CNN that someone from the singer’s team held up the phone Friday so Adele and fans at a pop-up store could see each other. Due to Covid-19 protocols, only a handful of people are allowed into the store at a time, he said.
Fox filmed the encounter and you can see Adele smiling and waving and trying to talk to the crowd, who are cheering and chanting “It’s okay, it’s okay”.
“I don’t know what she’s talking about because we just lost our minds,” Fox said. “I could tell she was crying and you could see what she was saying in her face. You didn’t even have to hear it.”
Fox said he remembered her saying something like, “It’s not what I want it to be.”
Friday should be the first in a series of concerts Adele will perform at the Colosseum at Caesars Palace, originally scheduled for April 16.
Fox flew from Nashville to Las Vegas just to go to a concert, and he discovered that the show didn’t happen when the plane’s doors were closed. He said he asked if he could get out of the car, but it was too late.
Fox complained about the short notice and lack of information in a video he posted on TikTok on Friday.
He said he knew the pandemic was going on, but he was still frustrated, disappointed and aware of how much he was spending on planes, rooms at Caesars Palace and other expenses.
“I still feel the financial burn,” he said. “Because it’s Adele, I want to do my best.”
Later, Fox got a message from Adele’s verified Instagram account, apologizing to him and telling him when to go to the gift shop. He asked if it was really her, and she sent a voice message saying, “Yes, it’s me.” He shared the message in another TikTok video.
Fox said he was the first person in line at the gift shop.
Ticket holders were given gift bags with a T-shirt, magnets representing her album, a keychain and other goodies.
“Hello” is written on the bottom of the bag, a reference to her 2015 hit.
The experience, he said, turned what was supposed to be the worst trip into “truly the coolest story ever.”
“It just shows how you should treat your fans,” said Fox, who describes himself as a songwriter. “There are a lot of artists who don’t do what she does.”
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