The airline stated that the problem stems from air traffic control issues and the weather.
Southwest Airlines said in a tweet: “During our efforts to resume operations, ATC issues and disruptive weather have caused a large number of flight cancellations throughout the weekend.” “We thank you for your patience while we provide services to affected customers, and Waiting time for customer service is longer than usual.”
During our efforts to resume operations, ATC issues and disruptive weather led to a large number of cancellations throughout the weekend. Thank you for your patience while we provide services to the affected customers, and the customer service waiting time is longer than usual. (1/2) pic.twitter.com/o1scQJ5lLb
-Southwest Airlines (@SouthwestAir) October 9, 2021
The Federal Aviation Administration told ABC News that there were no reports of a shortage of air traffic personnel over the weekend. The agency attributed some of Friday’s flight cancellations and delays to severe weather, military training, and limited personnel at the Jacksonville Route Traffic Control Center.
A FAA spokesperson said in a statement: “Some airlines continue to face scheduling challenges due to the absence of aircraft and crew.”
Flight tracking website FlightAware.com showed that Southwest Airlines cancelled more than 800 flights nationwide on Saturday, and the delay affected more than 1,000 flights.
FlightAware showed that as of Sunday morning, Southwest Airlines had cancelled 27% of its flights, and dozens of flights were facing delays.
At the same time, the Transportation Security Administration announced that more than 2.1 million people were screened at airport security checkpoints on Friday, a number that has not been seen since the beginning of August.
The federal government recognizes Monday’s Columbus Day/Indigenous People’s Day as a federal holiday, which means that millions of workers have three-day weekends and are more likely to book travel.
During the three weeks of summer, Southwest Airlines suffered thousands of delays and hundreds of flight cancellations due to computer problems, staff shortages, and severe weather. American Airlines was also struggling to cope with the surge in delays.
The airline issued a statement on Sunday afternoon:
“At the beginning of the weekend, we encountered weather challenges at the Florida airport. These challenges were more complicated due to unexpected air traffic control issues in the same area. Starting Friday night, our flights were delayed and caused significant cancellations. We have been Continue to work hard to rearrange our operations over the weekend, focusing on repositioning the aircraft and crew to take care of our customers.
Since there are fewer frequencies between cities in our current schedule, it is more difficult and long-lasting to recover during operational challenges.
We are working hard to satisfy our customers as soon as possible, and we thank them for their patience. We provide customers with more flexibility to explore self-service rebooking options on Southwest.com, where they can get the latest information about the status of their trip. We know that the cancellation of the flight has brought setbacks to our customers and employees. We apologize and thank you again for your patience, because we must first ensure safety, and secondly, plan to resolve the interruption as soon as possible. ”
Copyright © 2021 WLS-TV. all rights reserved.