Cincinnati-When something goes wrong, we all go to the grocery store.
It’s usually a few cents, and sometimes it’s a U.S. dollar—not 12,000 U.S. dollars (you read that right: Twelve thousand dollars).
Chase Dillingham liked Kroger’s online grocery pickup (formerly ClickList), at least earlier this week, when it returned to his checking account.
“We noticed that some of our bills were not paid from our checking account,” Dillingham said. “So I checked and noticed that the cost of our pickup order exceeded $12,000.”
Dillingham checked the receipt and found that he had purchased an orange for a diamond ring at the Kroger store in Liberty Township, Ohio, 30 miles north of Cincinnati.
“We have 3 oranges, so the receipt shows that they are 4,000 US dollars and 99 cents,” Dillingham said.
When the automation system adds them up, “a total of more than $12,000.”
Grocery pickup and debit card means no manual cashier
Dillingham said that because it was all digital, he had never seen the total amount before picking up the order, and that amount would be immediately deducted from his debit card. Obviously, if someone is shopping in the store and an orange ring sells for $4,000, they will not pay, because any cashier will quickly cancel the fee.
Dillingham returned to the store, where he said the manager apologized and started the refund process.
WCPO 9 contacted Kroger’s media relations department and a spokeswoman told us that they “Found that this is an isolated system problem. After learning of the error, the Kroger store leader met with the customer…to return the refund to the account used for the purchase. Kroger also donated money to The Shepard’s Crook, a non-profit organization in West Chester. Customers often join the non-profit organization voluntarily to show courtesy to the troubles encountered in the order. We will continue to monitor to ensure that this situation does not happen again. “ The full statement can be found below.
How to protect yourself
So what can you do to ensure that such mistakes never happen to you?
Dillingham said that before using the pick-up service, he will always check the order carefully. His advice to others?
“If you receive a pickup order, please make sure you receive an electronic receipt, because you will not receive a paper receipt.”
This is another reminder of the extra protection provided by credit cards compared to debit cards.
With a credit card, you can file an objection before any crazy or fraudulent charges affect your bank account.
The debit card will be credited to your account immediately, and wrong charges can easily lead to overdrafts.
Finally, Dillingham suggests that you look at what you eat to show that he still maintains a sense of humor about the whole thing.
“Unfortunately, my daughter ate one,” Dillingham said. “This is the most expensive orange in the history of the world.”
So look at those receipts carefully and don’t waste your money.
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The complete Kroger statement
“After reviewing the customer’s experience of picking up goods from Liberty Township Kroger, we found that this was an isolated system problem. The oranges purchased by the customer on October 6 were incorrectly charged. After learning of the error, the Kroger store leader met with the customer and Work with our customer service team to return the refund to the account used for the purchase. Kroger also provides and donates to The Shepard’s Crook, a West Chester non-profit organization. Customers often voluntarily participate in The troublesome politeness.
Kroger has actively researched this issue in the past few days and found that no other customers were affected when buying agricultural products. We will continue to monitor to ensure that this situation does not happen again. “– Kroger spokesperson