Private video stolen from T-Mobile customers: “I am really frustrated”

Read Time:2 Minute, 33 Second


Spring, Texas (KTRK)-A woman has filed charges of negligence, deception and invasion of privacy against mobile phone supplier T-Mobile and a former employee.

She said she went to a T-Mobile store to upgrade and found that a clerk used her mobile phone to send herself a private video.

The recorded confrontation led to an apology, but the victim said it was not enough.

The woman asked ABC13 not to reveal her identity. She said that she felt sad for the death of her grandfather and hoped to upgrade her mobile phone in August to heal herself.

She said that if her Apple Watch hadn’t reminded her, she would never know what had happened. It showed her a message that the employee was accused of sending from her mobile phone to his own device.

He is now under criminal investigation and T-Mobile is facing legal proceedings.
“I’m not sure if you send the videos from your phone to your phone, but if you don’t delete them now, I will call your manager,” the woman said, telling the current former employee.

The incident occurred at a T-Mobile store in Spring Cypress Road HEB.

“I feel really frustrated, like’What just happened?’ My emotions are everywhere,” she said. “I am more shocked than anything.”

The woman said that the employee entered a hidden folder on her mobile phone and sent two private videos to herself.

During the recorded confrontation, she asked the employee to delete the video.

“Now tell me you deleted them, or I will call your manager. It’s creepy (expletive),” she can be heard.

Afterwards, the man apologized.

The woman has now reported the crime to the police and hired a lawyer.

“T-Mobile and the franchisee of the store are responsible for the negligent employment and negligent supervision of this person,” said Jesse S. Corona, an executive attorney at the Corona Law Firm.

T-Mobile sent a statement about the incident to ABC13.

“We take customer privacy very seriously. We have contacted the dealer regarding this situation and learned that the person involved is no longer employed,” a T-Mobile official said.

The woman said that in addition to his loss of job, she also hopes that he will take responsibility and let others know that their private information may not be as safe as they thought.

“You don’t know how long this happened, or who else he did it to,” she said.

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Copyright © 2021 KTRK-TV. all rights reserved.



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