Riviera Utilities sends warning letters to 65,000 customers that their personal information could have been stolen

Read Time:3 Minute, 2 Second


FOLEY, Ala. (WALA) – Thousands of Riviera Utilities customers got a letter over the weekend saying their personal information could have been compromised. Riviera officials said the breach happened in October and an IT forensic service has been looking into it since.

Bernice and Tom Hunt were just two of many folks who received the letter and looked to Riviera Utilities for answers Monday, May 2, 2022. Letter in hand, they walked into the Foley office to see what they could find out.

“The first thing that jumped out on me was his bank account because we have a draft, and it comes out of his bank account,” Beatrice Hunt said.

There is no evidence that any information was taken, just that the potential was there, and the letter was sent to customers Riviera officials said, in an abundance of caution. 65,000 letters were sent and as you can imagine, there are a lot of worried customers.

“It’s one of those things where someone gets in the system and hacks it and they don’t find out about it until it’s too late,” said Riviera customer, Randy Perry.

Riviera officials said the risk of a compromise is no different if you only use one of their services or all of them. That’s because the breach has been restricted to just emails. Customers were warned that some of the potential information at risk include full names, social security numbers and in some cases, driver’s license numbers.

In a letter sent to 64,000 Riviera Utilities customer, the company warns of the possible theft...
In a letter sent to 64,000 Riviera Utilities customer, the company warns of the possible theft of customers’ personal information, including proper names, Social Security numbers and in some cases, drivers license numbers.(Hal Scheurich)

“If there is one piece of good news, is that we’ve moved quickly enough to keep it from compromising the other systems that we use to handle people’s billing and their bank information…things like that,” said Riviera Utilities president and CEO, Tom Bell.

Some who got the letter are just taking things in stride and weren’t shocked at all, saying it’s just the new world we live in.

“I’ve seen them before from other companies, so it wasn’t a big shock,” said Riviera customer, Rick Gardner. “I know people are out there trying to get other people’s information, so it’s going to happen from time to time.”

The bigger concern is that Riviera was made aware of the breach in October. Fox 10 News reported it in November, but it took until March to learn the extent and then until this weekend to notify customers.

“The truth is, the process takes a long time, and we didn’t get the final results of the analysis until March and at that point, then we had to…we matched it up,” Bell explained. “We had to go through the process of matching it with addresses so we could get the information out to people and as soon as we had it all together, we sent out the notifications.”

If you know or think you have been affected by this data breach, Riviera Utilities has established a dedicated toll-free response line at (855) 602-1771. The response line is available Monday through Friday, 8:00 am to 8:00 pm Central Time.

Download the FOX10 Weather App. Get life-saving severe weather warnings and alerts for your location no matter where you are. Available free in the Apple App Store and the Google Play Store.



Source link
You have to be inform about what is happening in USA go to united states news to see more.

Happy
Happy
0 %
Sad
Sad
0 %
Excited
Excited
0 %
Sleepy
Sleepy
0 %
Angry
Angry
0 %
Surprise
Surprise
0 %
We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners. View more
Cookies settings
Accept
Privacy & Cookie policy
Privacy & Cookies policy
Cookie name Active

Who we are

Suggested text: Our website address is: https://updatednews24.com.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Suggested text: Visitor comments may be checked through an automated spam detection service.
Save settings
Cookies settings