Southwest Airlines cancelled the flight for her family and they missed her wedding

Read Time:3 Minute, 45 Second

(CNN)— After Southwest Airlines cancelled thousands of flights across the country, what should have been a special weekend turned into an emotional roller coaster for a bride, and her family was unable to attend her wedding.

Kimberli Romano and Kyle Hlavaty live in Chicago with most of her family. The couple flew to Las Vegas on Wednesday, October 6th to attend their weekend wedding without any problems.

The bridesmaid’s flight was delayed on Friday. But it wasn’t until Saturday morning, the day before the wedding, that the couple began to worry that Romano’s parents would not succeed.

Hlavaty’s friend was supposed to be on the same flight from Chicago Midway International Airport as Romano’s parents. He called to tell the couple that his flight had been cancelled, and he didn’t know what happened because he was still waiting for customer service.

“So, I immediately called my parents and told them to double check everything because we just received the cancellation notice of the flight,” she said. “And, of course, it turned out to be so, I was terrified. I was too emotional.

“This may be one of the most difficult things I have ever done, which is to get married without parents.”

Southwest Airlines said there were many reasons for the cancellation of weekend flights, including bad weather and a minor issue at the Jacksonville Air Traffic Control Center in Florida. These problems have little impact on other airlines. Southwest Airlines admitted to its employees on Monday that things have run out of control due to a lack of adequate staffing.

CNN has contacted Southwest Airlines for comment.

Two years of planning, one time change

Romano and Hlavaty got engaged in October 2019. The couple immediately began planning for their wedding in October 2021, which was supposed to be held near Chicago.

Because of the pandemic, everything has become so unstable that the couple reconsidered their plans in March 2020 and chose to hold an 18-year-old event in Overton, Nevada, about 60 miles east of Las Vegas. A small ceremony attended by guests.

Kimberli Romano and her husband Kyle Hlavaty.

Kimberli Romano and her husband Kyle Hlavaty.

Agate and arrow photography

Romano’s family considered flying to nearby airports in Phoenix, Los Angeles, and San Diego—any airport that would allow them to be nearby, but to no avail.

“Everyone is scrambling. Kyle and I are scrambling to find a flight. We obviously can’t get anyone to call. We actually went to the Las Vegas airport and tried to talk to an agent to see what we could do. .

“This is unbearable for many people,” she said. “This is very, very disappointing. I have defended Southwest Airlines for so long and are their loyal customers, and the treatment we have received at the airport-they are so rude and rude and have no regrets for their actions Anything. It’s very frustrating.”

Romano was able to get her parents to take a scheduled flight from Milwaukee at 6 am on Sunday, but learned at midnight that even the flight had been cancelled.

Except for Hlavaty’s mother and aunt who flew to Las Vegas earlier this week, the couple did not have any family members present. When their daughter walked down the aisle, her parents watched through FaceTime.

“The service is uneven because we have everything on the mountain, but my mother said she can see most of it,” Romano said. “She can hear nothing, but she can see most of it.”

More than 2,000 miles from home

The couple considered postponing the wedding, but her parents encouraged them to continue.

“We discussed repeatedly what to do on this matter,” she said. “But this is the purpose of our hard work. This is the purpose of our preservation for so long.”

Not having a family at her wedding was heartbreaking for Romano. The newlyweds plan to celebrate again when they return from their honeymoon, but she said things will be different.

“To be honest, they (Southwest Airlines) can’t make up for what they have lost, essentially, what they took from me,” she said. “You know, those memories cannot be replaced by having another one.”

She also wanted an apology.

“I’m sure I am not the only one who felt very inconvenient about what happened on the weekend,” she said. “More than anything else, I am seeking a sincere apology. Money is money. Money does not evoke memories.”

The couple are now in California and plan to return to Chicago by car next Tuesday.

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